Regarding the cosmetic products such as creams, serums, skin care products, personal care products, and similar items ("PRODUCT") that the buyer ordered electronically through the seller's website www.maredacare.com; the procedures and principles regarding the right of withdrawal of the buyer, who has the status of a consumer, are regulated below in accordance with the provisions of the Law on Consumer Protection No. 6502 ("LAW"), the Regulation on Distance Contracts ("REGULATION") and other relevant legislation.

GENERAL PROVISIONS

Without prejudice to the exceptions regarding the right of withdrawal in the LAW and the REGULATION, the buyer may exercise their right to withdraw from this contract within 14 (fourteen) days from the date of purchasing the PRODUCT, provided that they notify the seller, without incurring any legal or criminal liability and without stating any reason. The buyer may also exercise their right of withdrawal during the period until the PRODUCT is delivered.

CONTACT INFORMATION FOR NOTIFICATION OF RIGHT OF WITHDRAWAL

CONDITIONS FOR EXERCISING THE RIGHT OF WITHDRAWAL

For the right of withdrawal to be exercised, the PRODUCT to be returned must be:

(i) complete and undamaged with the PRODUCT invoice, product return form, the PRODUCT's box, original packaging, standard accessories if any, and accompanying products,

(ii) unused, in a condition suitable for resale, with its protective band and cellophane.

The right of withdrawal cannot be exercised for products that lack these elements or that are no longer suitable for resale.

EXCEPTIONS TO THE RIGHT OF WITHDRAWAL

The right of withdrawal cannot be exercised for PRODUCTS in the following cases specified in Article 15 of the REGULATION:

Cosmetic and personal care products with opened packaging, protective band, seal, or package; used, or not suitable for resale for hygiene reasons. In this context, returns will not be accepted if the product's protective cellophane, cap, or hygiene seal has been opened.

Products prepared in line with the buyer's special requests or personal needs (including those personalized by making changes or additions, and special products imported/procured from within or outside the country based on the buyer's order).

EXERCISING THE RIGHT OF WITHDRAWAL

For the buyer to exercise their right of withdrawal, they must notify the seller of their intention to withdraw clearly and in writing via email to hello@maredacare.com within 14 (fourteen) days, and send the PRODUCT to the seller's return address within 10 (ten) days from the date of notification. In cases where the BUYER is legally required to issue a Return Invoice according to tax legislation, a Product Return Form for the invoice to be returned with the PRODUCT(s) must also be filled out and sent. Returns of orders invoiced to institutions (legal entities) will not be accepted unless a Return Invoice is issued.

Following the receipt of the PRODUCT returned under the right of withdrawal by the seller, if compliance with this article is determined after examination, the collected product price, and delivery costs if any, will be refunded to the buyer within the periods stipulated in the relevant legislation. The seller reserves the right to reject the return request if the PRODUCT does not meet the return conditions.

In cases where the right of withdrawal can be exercised, the buyer is responsible for any changes or deterioration that occur if the goods are not used in accordance with their function, technical specifications, and usage instructions during the withdrawal period, as per the legislation. Accordingly, if there is a change or deterioration due to the PRODUCT not being used in accordance with its usage instructions, technical specifications, and function during the period up to the withdrawal date, the buyer may lose their right of withdrawal; in cases accepted by the Seller, a deduction will be made from the refundable product price proportional to the change/deterioration.

If the right of withdrawal is exercised for a PRODUCT sold within a campaign, promotion, or as a set; the discount, gift, or advantages provided within the campaign become invalid. The entire amount of said discount will be offset from the amount to be refunded to the buyer, and if insufficient, will be collected from the payment instrument (including credit card, etc.) used during the purchase; if the buyer has earned a virtual/physical gift voucher, points, etc., due to the purchase, these will be canceled. Similarly, in cases where (i) the gift product is not returned, or (ii) the set content is sent incomplete, the price of the relevant products or the amount of the discount provided will again be offset from the refundable amount, and if insufficient, will be collected as described above.

In cases where the right of withdrawal is exercised, the return shipping cost belongs to the seller if the shipment is made via the seller's contracted cargo company. The buyer is responsible for any additional costs incurred if the buyer chooses a different cargo company. In cases where the product is sent defective, damaged, or incomplete, the transportation fee for the returned product shall in all circumstances be covered by the seller.

Provided that the buyer fulfills the above requirements, the seller;

(i) In case the buyer exercises the right of withdrawal before the delivery of the PRODUCT, starting from the date the notification of withdrawal is received by the seller, or

(ii) In case the buyer exercises the right of withdrawal after the delivery of the PRODUCT, starting from the date the PRODUCT subject to the right of withdrawal is delivered to the designated cargo company for return,

will refund the price of the PRODUCT and, if any, the delivery costs of the PRODUCT to the BUYER within fourteen (14) days, in a manner consistent with the payment instrument used by the BUYER when purchasing the PRODUCT. However, in cases where the buyer exercises the right of withdrawal after the delivery of the PRODUCT, if the buyer returns the PRODUCT with a cargo company other than the one designated for return, said obligation begins from the date the PRODUCT reaches the seller.