When your order is handed over to the cargo company, your shipping tracking information will be shared with you via e-mail. If you have a member account, you can also view your order details through your account.

Once your order is confirmed, it enters the preparation process. Therefore, changes to product, address, or payment information may not always be possible. For change requests, please contact us as soon as possible at hello@maredacare.com.

If your order has not yet been shipped, your cancellation request may be considered. For orders that have been shipped, the return process applies after delivery.

We strive to safely deliver our products to you by paying attention to appropriate storage conditions and maintaining an ideal temperature balance. If you believe there is a missing, incorrect, or damaged product in your order, you can contact us at hello@maredacare.com with your order number and product photos as soon as possible after delivery. Our team will review your request and assist you.

Your orders are prepared as soon as possible after payment confirmation. Delivery time may vary depending on your city and the shipping company's workload.

Shipping fees may vary depending on your cart total and campaign conditions. The current shipping information will be reflected in your cart at the payment step.

You can check the status of your shipment using your tracking number. If there are no updates to your shipment's movements for a long time or if you are experiencing delivery issues, you can contact us at hello@maredacare.com.

For products purchased from Mareda, you can request a return within 14 days from the date of delivery. Returned products must be unused, unopened, untried, undamaged, and in their original packaging.

Cosmetic and personal care products are considered special product groups due to hygiene conditions. For this reason, returns may not be accepted for products whose packaging, protective band, security label or sticker has been opened, or products that have been used or tried.

You can check the status of your shipment using your tracking number. If there are no updates in the shipping movements for a long time or if you are experiencing problems with delivery, you can contact us at hello@maredacare.com.

No. Due to hygiene and resale suitability conditions, returns may not be accepted for used, tried, opened, or products with damaged safety labels/stickers.

Mareda uses the Iyzico payment method. You can complete your purchase using credit card, debit card, or other payment options offered through Iyzico.

You can choose products suitable for your skin type by reviewing the descriptions, usage recommendations, and ingredient information on the product pages. You can also learn more about product ingredients from the Ingredient Glossary.

Key ingredients and a full ingredient list are provided on each product page. If you have a known sensitivity to certain ingredients, we recommend carefully reviewing the ingredient list before using the product.

Before using a new product on sensitive skin, it is recommended to perform a patch test on a small area. If an unexpected reaction occurs on your skin, discontinue use and consult a specialist if necessary.

We recommend storing the products in a cool, dry place, away from direct sunlight and excessively hot environments. Close the product lid tightly after each use.

For any questions, orders, returns, and support requests, you can reach our team at hello@maredacare.com.

Yes. You can request product recommendations by sharing your skin type, skin needs, and current skincare routine with us.